Thank you for shopping with us. We value your satisfaction and want you to have a smooth shopping experience.
Returns
We accept returns within 14 days of receiving your order. To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in the original packaging.
- Proof of purchase or order confirmation is required.
Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
Non-Returnable Items
The following items cannot be returned or refunded:
- Customized or personalized products
- Digital products/downloads
- Gift cards
- Sale or clearance items
- Hygiene-sensitive products (if applicable)
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method within [5–10] business days.
- Shipping charges are non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at:
Email: officialhimapink@gmail
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
We recommend using a trackable shipping service for valuable items.
Damaged or Incorrect Orders
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos of the product and packaging.
Cancellations
Orders can be canceled within [12/24] hours of placement. Once shipped, orders cannot be canceled.
Contact Us
If you have any questions about our Return & Refund Policy, contact us:
- Email: [officialhimapink@gmail.co
- Address: [DG Khan ,Punjab,Pakistan]